What information do you need from us?
If ordering anything personalised, please let me know the couples names, wedding date and ribbon colour if applicable. You can include this short amount of information in the ‘order notes’ box during checkout or email to firstname.lastname@example.org
How do we send the wording for our invites, names for seating plans etc?
Please email your wording, table lists etc to email@example.com
(I will need to be able to select the text and in the case of seating plans I’ll need to be able to select individual tables, so please don’t send a photo or anything handwritten). Excel docs are great for seating plans and place card names, or you can just list them in your email.
How do I order my evening invitations?
The day and evening invitations are exactly the same design, it’s only the text that changes therefore they are the same price. If you want to order 60 day invitations and 40 evening invitations then you can purchase 100 and just let me know how many are ‘day’ and how many are ‘evening’ and you will be sent proofs for both.
Do the designs come in any other colours?
In most cases they are adaptable, please see each listing for more information or get in touch.
Do you personalise the text on samples?
Sorry no, samples have standard text (personalisation of samples takes too long) but card and ribbon colours can usually be personalised on your sample.
How many invitations will we need?
Calculate per household and not per person as you will have families and couples; allow a few spares.
What if we haven’t ordered enough invites etc?
I strongly recommend that you order spares, as there is a min of 5 for re-ordering + postage costs. Don’t panic if you need more but It’s cheaper to order extra from the outset.
When will you need the names for seating plans and place cards etc?
Generally about 4 weeks before the wedding but please see each individual listing for turnaround times. Everything is made to order so as much time as possible is requested.
How long will my order take?
Please see each individual listing for turnaround times.
Do you do rush orders?
I don’t normally have time to take on rush orders but please let me know when you need it and I’ll let you know if it’s possible.
Will we be sent proofs for checking?
Yes, you will be sent free proofs for all personalised items. IMPORTANT: you must read our proof checking policy in terms and conditions before you order. You as the buyer are responsible for checking that the proofs are 100% correct before giving the all clear to print.
Can you print my own choice of wording inside the invitations?
Yes, as long as it fits the size of the invitation.
Can you print in different languages?
Yes, as the language uses English characters then there shouldn’t be a problem. In some cases you might be more restricted to which fonts you can choose. You will need to email your wording and the emphasis is on you 100% to triple check your proofs.
Do you post overseas?
Sorry no, UK only.
What do the invitations cost to post individually to my guests?
Different invites are different sizes and weights so you must ALWAYS check with the post office before you post them to avoid pricing them incorrectly, and for your own peace of mind. You don’t want your guests having to pay for incorrect posting fees.
Below is a guide only (current at time of printing). If you put extra items in with you invites then that could alter the postage.
Flat invites no ribbon, crystals or embellishements (no reply card): 1st or 2nd class
Invites with ribbon: Large letter
Invites with reply cards: Large letter
Boxed invites: normally 2 x 1st class stamps (for 2nd class please ask at the post office)
What is the delivery cost for my order?
Postage costs will depend on the size and weight of your order.
System says ‘not enough stock’
If the system doesn’t show the quantity that you need, please ask and I’ll let you know if it’s possible.
When do you take payment?
We take full or part payment at the time of ordering. If you need to split your payment then please ask for details and see Terms and conditions for more information.
Can I add additional items to an existing unshipped order?
Yes if there is reasonable time for us to add to your order before you need it then please let us know, there may be some additional postage required.
How will my order be sent?
Via Royal Mail recorded delivery or a parcel force 48hr service depending on the size and weight. Your order will need to be signed for. If you need a quicker or a guaranteed service then please let us know.
Can you guarantee when my order will arrive?
We can tell you when your order has been despatched and how long delivery should take under normal circumstances, but we can only give a ‘guaranteed’ delivery date if you pay for a guaranteed service. There is an extra charge for this service.
Refunds, Returns and Cancellations, please see Terms and conditions.