How will my order be sent?
Unless otherwise agreed your order will be sent via Royal Mail recorded delivery or a parcel force 48hr service depending on the size and weight of the parcel. Your order will need to be signed for. If you need a quicker or a guaranteed service then please let us know.
How will my samples be sent?
Samples will be sent via normal 1st class post.
When can I expect delivery?
delivery is normally Mon-Fri 9-5pm. 1st class recorded items should be with you within 1-2 days but this is not guaranteed so if you need anything urgently then please ask for an upgrade to special delivery. Parcelforce items should be with you within 2 days of posting.
My order has not yet arrived, what should I do?
If you have been given a delivery date and your order hasn’t arrived then please check with neighbours or colleagues at work as they may have signed for it on your behalf and have forgotten to tell you. If you’ve done that and there is no sign of a card from the courier then please let us know as soon as possible and we will try to trace it for you.